•A Bachelor degree is required with 4-7 years industry or equivalent CS experience.
•You should be highly proficient in Microsoft Office and have a good working knowledge of web based software and Customer Relationship.
•With a strong Customer Services background, you will have proven success in a similar role. Shipping experience is preferable, but not essential.
•Act as a primary point of contact for customers, be the Customer advocate internally with positive and service-minded attitude.
•Strong ownership with result orientation
•Proactively find solution rather than challenge only
•You should possess enthusiasm, a strong work ethic and a willingness to learn.
•You should have excellent interpersonal, presentation and communication skills (both written and oral).
•In addition, you should have organizational and time management skills including multitasking, prioritizing, and the ability to plan work activities efficiently to meet deadlines.
•In charge of all issues after sales activities in Khartoum Office
•Thoroughly understand and comply with policies, procedures, manuals, guidelines, conference rules and regulations.
•Manage customer’s expectation with skillful communication step
•Participate daily commercial activity
•Pick up Calls within 30 seconds and handle customer’s request with professional service and helpful manner.
•Follow company policy and handle exceptional request from customers, like claim, COD, amendments, booking, sale lead, TELEX release, etc.
•Provide hyper care service for new on-board customer to dig out more cooperation opportunity.
•Understand our strength and selling points. Positively promote with customer.
•Trade related task completion within timeframe
•Be familiar with Supply Chain Management
•Take fully responsibility for customer satisfaction, customer performance, manage all customer facing activities like regular client meetings, telephone calls, and mail correspondence
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