Customer Support Consultant – (PSSR) Upcountry Job

  •   Contract
  •   Sudan

Job Purpose:

  • To fully extend & maintain company after sales support (franchise & non-franchise) to all customers in a win-win manner to obtain benefits for both parties.

 

Duties & Responsibilities:

  • To promote the after sales & aftermarket sales by attracting the potential customers.
  • To achieve the agreed set of benchmarks.
  • To lock customers in and competitors out through distinguished after sales support organized by contracts/ agreements.
  • To create and maintain business generation oriented relations with fleet customers to pave the way for new sales in all aspects: new vehicles, tires, batteries, accessories & service.
  • To set & submit quarterly action plans promoting the performance in his area of activity.
  • To provide the customers with technical support and guidance in proper vehicles utilization and applications to enhance greater productivity or lower costs.
  • To efficiently contribute in conducting field fix and campaigns, recalls and service measures.
  • To maintain proper & updated product & customers population guide.
  • To maintain proper & updated record for the competitors’ prices, rates, packages & any other promotional activities.
  • To manage after sales tender activities through close follow up, bidding & negotiating.
  • To assist and back up the indoor team in handling customers and reaching conflict customers and resolve pending issues.
  • To efficiently contribute in all campaigns.
  • To coordinate & lead field activities with regards to the technical & mobile teams site visits & temporary residence at customer’s custody.
  • To respond to customers and team members calls and requests in a timely manner with a great sense of urgency.

 

Qualification, Experience & Skills:

  • University Degree in Business related field
  • Driving license
  • At least2- 4 years of related experience in retail sales environment
  • Communication & public relations skills.
  • Computer skills.
  • Good English level.
  • Good reporting & presentation skills.
  • Ability of frequent travel to field
  • Understands and applies the concept of completed staff work.

Job & Company Detail

Company Industry

Engineering

Company Size

1000+ Employees

Language

Arabic, English

Job Category

other

Applications Accepted Until

21 February 2017