Job Information
Job Description
Job Purpose:
•To ensure effective running of all Company’s computer systems that supports the overall performance of staff
Job Duties:
•Assist the IT Manager in implementing all IT procedural and security polices
•Troubleshoot all Servers PC’s, printers, Wireless devices, telephones and mobile related issues, either hardware or software.
•Performing software installations and updates, rebuilding computers as required.
•Undertake system related tasks such a server backups, updates and event checking
•Network Infrastructure Management – Monitoring Network Infrastructure to ensure network uptime to support operations
•Perform standard administrative functions such as license renewals, purchasing etc…
•PC Support– technical support with AS400 system & provide 1st level support for end users and ensuring the operating systems and applications installed on the computers are licensed and adhere to Company standards.
•Be available to support IT environment 24/7 in case of need.
•Collaborating with Local IT, Global Company IT and external suppliers to ensure IT services are provided to the business as per the SLAs.
•Service Management using SMILE Helpdesk systems for Incident, Change and Problem Management to provide quality IT services to the business.
•Any other duty that maybe assigned by the management
Requirements:
•Bachelor’s Degree in Information Technology
• CISCO, Microsoft certifications preferred.
•At least 2 to 5 years in a similar role
•Excellent organizational skills
• Ability to exercise good judgment
•Leadership and management skills
• Analytical