VAS Operation Specialist

  •   Contract
  •   Sudan

Duties & Responsibilities:

  • Assist to maintain multivendor VAS systems to ensure the stable running operation and support configuration request to support operator business requirement.
  • Second line technical support with necessary expertise to resolve issues escalated from first line diagnostics
  • Provide guidance and implementation for software delivery and upgrades
  • Provide technical reports to identify cause of problems, and give preventive guidance to avoid same problem happen again
  • Escalate the trouble ticket to Third Line when they cannot solve it, and monitor it until solved
  • Prepare implement plan and call review meeting for Service Provisioning
  • Configure needed resources for Service Provisioning
  • Fulfill the Service configuration and activation according to plan for Service Provisioning
  • Prepare implement and rollback plan and call a review meeting for configuration request
  • Fulfill the configuration plan for configuration request
  • Record and report the process and final effect for configuration request
  • Network resource utilization monitoring
  • Traffic monitoring
  • Traffic management/analysis
  • Recommendation of the capacity expansion
  • Fulfill the capacity expansion
  • Health checks for daily, quarterly and yearly maintenance.



Qualification & Requirements & Skills:

  • First degree or equivalent in a relevant discipline.
  • Minimum of five (5) years relevant work experience and 1 year supervisor experience.
  • Prefer experiences with multi vendor VAS product: Jinny, Opencode, Ericsson, Roamware, Tayana.
  • Prefer experiences with multi VAS product: VAS Cloud, SMSC, MSDP, Roaming, USSD, RBT, MMSC, Collect Call, Voice SMS, ADC, and OTA.
  • Be familiar with ITIL best practice.
  • Multi-vendor VAS system day to day operation experience.

Job & Company Detail

Company Industry


Company Size

500 - 999 Employees


Arabic, English

Job Category


Applications Accepted Until

16 January 2017