An ingenious and steadfast performer, accomplished C-Suite Executive possessing verified proficiency of over ten years in managing gamut activities such as Customer Information Administrator, Sales Operation, & operation administration.
Fuelled business strengths through crucial transformation initiatives, steered innovations across platforms and designed powerful strategies to take on challenges & reach profit goals excellent knowledge in driving Strategic HR management initiatives to realize bottom-line results.
Expert in delivering internal Support to the marketing team to enhance efficiency, productivity & profitability.
People's Leader built high-performance teams from scratch, identified top talents, transformed business units & broad leveraged competence in managing resources & ensured a competitive Positioning
Bachelor Degree in Management Information Systems
Training under maintenance of PC's, Laptop and Printers.
Training under sales & data entry.
Responsibilities: -
1. Accountable for logging all data/information of Bakeries all over Sudan in the system to ensure a consistent flow of information from the market. Produced weekly & monthly report as per requested.
2. Managed daily sales & consumption of Pastry Labs all over Sudan and kept a track of received & not received data.
3. Carried out the additional work at Call Center and accountable for receiving complaints from customers & agents; opening ticket regarding complains/maintenance from customers & agents.
Responsibilities: -
1. Accountable for receiving complaints from customer & agents; opened tickets regarding complaints of Maintenance/Defect from Customers & Agents; registered people for bakery development center.
2. Listened to customers' questions and concerns and provided answers or responses.
3. Built and maintained long-term relationships with current clients and their management teams by providing information, guidance, and Support; recommended service, profit improvements and new opportunities.
Responsibilities: -
1. Entrusted with the overall accountability of achieving goals by managing operations, formulating policies, managing daily operations. Explored business potential and opportunities to secure profitable business volumes.
2. Delivered data and reports upon request to help the sales team.
3. Produced new revenue by researching and analyzing potential prospects and sales options.
4. Managed the correspondence between the sales team and their clients—scrutinized customer accounts.
Responsibilities: -
1. Accountable for the RSP (Role Sales Planning) and following up with HO (Head Office), India; ensuring PFI (Performa Invoice) approval with regulatory team & updating the tracker to send to HO (Head Office) in coordination with the country manager.
2. Shouldered with the overall accountability of verifying & approving team expenses, and maintaining monthly expense record.
3. Maintained stocks tracker sheet (commercial, Bonus, Expiry, Gift inputs & samples); developed monthly reports of prior sales & secondary sales; successfully managed HR payroll in coordination with Country Manager.
4. Carried out the various reservation/liaison work; any other assignment given by Country Manager.
