Experienced in customer service, retail sales ,and Information technology demonstrated with work history for more than 5 years ,customer service-oriented who can build a constructive customer relationship with advisory attatude to act collaboratively with all of team members and be effective team player, I have time management,professional communication and organizational skills which I can use to address, organize and implement the work plan to achieve the assigned duties,skilled in using Customer service system CRM ,billing system,MS Office. Profient in English verbal and written.
Provide high level of customer service by providing wide range of services and products for clients and ensure that meet their requirements, providing information, support and problem resolution to inquiries and order management and follow up to ensure resolution to Maintain positive relationship with clients ,Work closely with shop supervisor to improve the execution of assigned activities such sales target and service quality score ,save ,record and report daily register cash flow .
Tracing and monitoring the statue of all PC and related devices in the Organization, in the daily basis, provide technical support and maintanace service when needed, perfom monthly check up list and reports to deliver for the line manager,contribute the related departments to establish computing and technology projects in order to enhance the organization daily process .
recieve high rate of inbounds call dailly, answer customer questions with hospitality, show intention to help and make a good impression, ensure the information understood and delivered, show support to solve customer problems , follow customer complaints when needed, train the new agents the job functions.
I worked in activation department in which were operational office duties , I was responsible to register and activate customer GSMs that I had to recived in the daily basis through customer SMS ,Calls,Whats app.
