University of Science & TechnologyB.S.C of Information Technology 2013.
Supervise the maintenance, repairs & installation of products sold bydealers, at customers’ commercial establishments, in home and in shop aswell as to ensure that work is completed in accordance with relevantstandards.•Evaluating the staff based on work done and on daily reports•Reporting after sales service overall status on a weekly basis.•Communicates with other departments and management to resolveproblems and expedite work
•Managing client communications and briefings•Supervising and verifying marketing material production process andquotations•Preparing project deadlines and reporting structures
•Supervising the overall customer service operations from front desk tobudgeting to scheduling the service jobs•Preparing procedures and Rolls & Responsibilities (R&Rs) for all the staff•Overseeing warehouse operations and parts order generation•Training after sales service staff in various departments•Evaluating the staff based on work done and on daily reports•Reporting after sales service overall status on a weekly basis
•Managing spare parts logistics from order generation, custom clearance,receiving and sorting, and issuing parts to repair teams for usage.•Reporting warehouse status in a weekly basis and performing physicalinventory checks on a bi-monthly basis•Maintaining after sales service equipment and tools•Achieving documents: shipping documents, custom clearance receipts,etc.•Constantly analyzing and improving parts order processes, sorting andwarehouse organization, and the parts issuing process to workshops.
Managing and supervising the after sales service front desk for bothConsumer Electronics and Mobile Phones; this includes: receiving andreporting service requests from customers, delivering repaired products tothe customers, and explaining issues and how they were serviced.•Processing the national after sales service requests into Samsung GSPNsystem and following up until service job is complete.•Managing and reporting spare parts inventory levels at the after salesservice main warehouse and preparing new spare p
