i have 7 years Experience in uae and 2 years in sudan for management and technical field
IT Diploma 3 years class A
Identify resources, manage daily workload and, in conjunction with the Operations Manager, make staffing adjustments when workload necessitatesAssist with leading workers and Lead persons. Assist with maintaining a positive morale, work standards and developing teamsUnder the direction of the manager, plan, monitor and evaluate employee job performance, and assist manager in conducting performance appraisalsMonitor Loss Prevention performance and ensure/assist with the development of corrective/improvement plans to address deficienciesActively manage and develop the performance of employees, using consistent performance management and communications techniquesEstablish and develop various reports and metrics related to workflow improvement and performance analysisCommunicate with Assistant Managers and/or Operations Manager regarding daily operational issues and events; reporting directly to the Assistant Manager
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Respond to queries either in person or over the phone.Write training manuals.Train computer users.Maintain daily performance of computer systems.Respond to email messages for customers seeking help.Ask questions to determine nature of problem.Walk customer through problem-solving process.Install, modify, and repair computer hardware and software.Clean up computers.Run diagnostic programs to resolve problems.Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.Install computer peripherals for users.Follow up with customers to ensure issue has been resolved.Gain feedback from customers about computer usage.Run reports to determine malfunctions that continue to occur.
Operate systems at utility companies and other companies that access power grid.Monitor and operate current converters.Control the flow of electricity through transmission lines to industrial plants and substations that supply residential and commercial needs for electricity.Observe voltage transformers and circuit breakers.Monitor other distribution equipment and record readings at a map board.Monitor the status of transmission circuits and connections with substations and industrial plants.Communicate with power plant operators, energy traders, and local utilities to route energy from generating stations to customers.Anticipate changes in power needs caused by weather.React to changes in the structure of the grid due to transformer or transmission line failures and route current around affected areas.Operate and monitor equipment that increases or decreases voltage.Operate switchboard levers to control the flow of electricity in and out of the substations.
