I'm a client-oriented Information Technology (IT) Specialist vast experience in technical support andnetwork administration. Highly proficient in troubleshooting and problem solving. Accomplished skills inwindows and linux systems administration, Held desk administration as well as IT policy enforcement.Exhibits excellent communication and interpersonal skills managing vendors and project teams ensuringproject objectives are delivered on time and budget.With outstanding capacity building abilities in bothnon-profit and for-profit sectors. Constantly keeps up-to-date with changes in the technology sector whileseeking for opportunities to apply acquired knowledge.I hold a BSc. (Bachelor of Science) in Computer Science degree and 4 years experience in Technicalsupport field and Help Desk Specialists.valuable IT vendor certifications, which include: MCSE (Microsoft Certified Systems Engineer) , CCNA(Cisco Certified Network Associate) and CCNP (Cisco Certified Network Professional) also CCNA Security, CCTV , Linux Administration and Information Security.In addition, i have attended multiple on-job training courses that are relevant to this job, these include: ITIL(Information Technology Infrastructure Library.As an IT officer working with Concern World Wide, I successfully executed my responsibilities in provisionof IT support services; ensuring maximum reliability and utilization of the organization’s IT resources. Inaddition, i have installed network from A to Z to many company's.
· -Supporting users and network administrators over the telephone or by emails. · - Networking and providing support for Windows. · - Configuration and testing of any new hardware and software. · - Management of daily data backup and retrieval. · - Database backup and restore. · - Server support. · Ticketing System. · -TCP/IP v4 networking and hardware maintenance and repair. - Documentation, billing, spare parts (inspecting-ordering and quotations)
1) Answer user inquiries regarding computer software or hardware operation to resolve problems. 2) Maintain records of daily data communication transactions,problems remedial actions taken, or installation activities. 3) Provide technical assistance support. 4) Conduct computer diagnostics to investigate and resolve problems.