+15 Years’ Experience in (Logistics, Supply chain, Operations & Administrations) in (Oil Field, Aviation's, Distributions, Sales & Marketing FMCG)
Information Technology - Information System
Fleet Operations -Workshop Operations -Presales Delivery Operations -Goods Delivery across KRT & UPC) Operations.
Managing All Our People & Culture Services (Clinic & Medical Insurance services, Fleet & Travel Disk Service, Cleaning & Canteen Services and Others Services Related) Basic on SLA Using OTIF measurement indicator Regarding (Safety, Manpower and Facilities Utilization, Cost Optimization and Quality of Service).
Responsible for 100+ sales operations supporting Industrial customers.Created and maintained metrics and goals to improve customer satisfaction.Restructured department to streamline processes, reduce errors and build strong customerrelationships.Responsible for improving on-time delivery, inventory reduction and verifying forecast accuracy.Prepared and presented to management monthly detailed charts regarding progress on deliveryperformance, inventory reductions, credits, debits, returns and CSR errors.Perform annual performance reviews.
- Created and documented Fleet, Presales & customer service processes and procedures which enabled implementation of key metrics.- Improved OTD % through clear streamlined processes, dramatically improving customer satisfaction.- Implemented department restructure that increased productivity - Reduced Inventory errors % by executing policies and procedures.- Reduced CSR order errors % through establishing accountability. - Identified forecast inaccuracy which leads to increased OTD and inventory reduction.- Designed and managed multiple targeted assisted to sales channels programs.- Managed several projects to streamline processes and develop greater sell through with limited resources.- Pre-sales Operation Management.- OTIF Management- Complains Management- Distribution Management- Channel Management- Budget Control- Human Resource Management
- Drive the day-to-day and periodic operational processes of the business & finance to ensure that accurate and effective measurement, reporting and analysis are provided to the business leadership. - Leads and directs the Sales Operations team to deliver best-in-class customer experience.- Establish and coordinate operational links between other department teams that are required to support sales processes and target achievement.- Provide operational support to all sales channels to achieve their qualitative and quantitative Sales targets.- Ensure smooth and excellent customer service and service delivery for the consumer segment.- Ensure and provide professional guidance / support to staff in carrying out the assigned functions.- Oversee planning and assignments of objectives and tasks to the entire sales operations team.- Review allocation / utilization of resources and performance quality. - Communicate regularly with the staff on the overview on objectives / performance and align the mainframe of the team with the company strategies.
- Working closely with suppliers and internal customers to improve operations and reduce cost.- Ensuring the personal safety and safe working environment of staff.- Communicating needs & objectives to managers & key personnel in procurement, logistics & distribution.- Negotiating contracts to reduce costs and achieve maximum efficiency.- Accurately calculating total supply chain costs in relation to proposed new projects.- Obtaining the transportation records and also making cost comparisons- Plans, direct, and coordinate the operation of vehicle maintenance and repair programs for delivery trucks.- Receives and processes vehicle accident and damage reports.- Complete and provide Accident Report within 48 hours.- Review overall driving history of individual, if multiple accidents/tickets driver should receive counseling and participate in additional training.- Support in the management of fleet requirements to deliver an effective service.- Ensure effective management of resources available, within budget and timescales.- Supervise the management of our fleet, ensuring vehicles are serviced on time and carry a valid Vehicle Excise License.- Maintain records relating to driving licenses and insurance details.- Record and keep updated results from vehicle inspections.- Ensure that any repairs to vehicles required are done in an efficient and cost effective manner.- Arrange for replacement vehicles to ensure minimal disruption to service delivery.- Ensuring that our fleets fully comply with the company policy.- Supervise implementation of Health & Safety Policy in relation to vehicles and driving.- Prepares cost analysis and periodic management and operational reports.
