Customer Service Representative with 3+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
Manage inbound and outbound customer calls in a timely manner
Identify customers’ needs and wants, give your best to clarify information
Research every issue and provide solutions to them
Follow our company's communication “scripts”
Keep records of all conversations in our call center database in a comprehensible way
When assigned, attend educational seminars
Build strong relationships with customers
Follow our customer engagement strategy
Manage inbound and outbound customer calls in a timely manner
Trip Reservation
Solve Drivers and customers’ complains
duplicate Trip via dispatch
