Bachelor of Mechanical Engineering

Mathematics, Mechanical of Material, Manufacturing Process, Fluid & Machines, Machine Design and Drawing, Thermal Power Engineering, Statistics, Fluid Mechanics, Workshop Special Mechanics, Industrial Management, Computer Aided Design, Power Plant Engineering, Independent Study Seminar, Materials Science lab, Projects and Operations Management, trilogy & Measuring Instruments, Theory of Machines, Technical Communication, Industrial Training, Communication Techniques, Discipline & General Proficiency, Production Technology, Corporate Communication, Material Science Lab, Dynamics, Electronic Circuit, Hydraulic and Panamatics, Technical Communication and Machine tool technology,

Part Counter Supoervisor

• Supervise and coordinate the activities of Countermen; • Prevent counter complaints/reports by the POM either for improper handling of the customer's account before the incumbent has made every effort to correct the problem or for delays in order taking time at the counter or the phone; • Maintain accurate reference material; • Ensure Parts book inserts and NPR changes are made within two days of receipt; • Ensure Technical parts grams and sales material is read and discussed with each Counterman; • Maintain and update current Parts books for all allied equipment; • Locate all previous day's Depot B/O's declared urgent by customers before close of the second business day; • Maintain and update NPR within 7 days of receipt of supplements; • Maintain Parts catalogues and ensure all inserts in place within 7 days of receipt; • Report machine sales lead POM the same day; • Report competitive machine activity; • Report Lost Sales and competitive machine problems to POM the day these are received; • Report potential Service sales, major overhaul and potential sale of a Service jobs to POM the same day; • Responsible for incremental business; • Update the Countermen with the day to day Company policies regarding the incremental sales (. Reman, Chloride Batteries etc.); • Division of Labor; correctly assign priorities thereby utilizing staff to the optimum level; • Ensure team members are adequately trained and proficient in handling the diversified job functions associated with a small satellite outlet. • Report to POM the operational matters on a daily basis and report immediately any internal or customer related problems for prompt action to avert a crisis. • Maintain a record of number of customers complains • Maintain parts Allocation percentage records. • Negotiate and close Parts deals independently and without losing any sales, unless for carefully defined reasons and without prior consultation with POM. • Willing and capable of passing on gained skills to Trainees under his supervision, in line with related Department’s Trainees.

Delivering Professional Customer Service Solutions

 Certified Cat Financial Dealer Sales Professional CAT SIS Software and online parts manual. CAT Dealer AS400 System.

 AccuGrade Office Software

 Basics of Electricity for Electric Power

 Beyond the Deal

 Business Value Proposition - (English)

 Cat Financial: Winning the Deal

 Cat G.E.T. for Surface Extraction

 Caterpillar Leadership Framework: Module 1 - Introduction and Caterpillar Leadership Competencies

 Caterpillar Leadership Framework: Module 2 - Leadership Styles

 Caterpillar Leadership Framework: Module 3 - Work Climate

 Caterpillar Parts Value Story

 Close The Sale - (English)

 Closing for Parts Counter Advisors

 Coaching for Excellence Course 1 - Defining Excellence

 Coaching for Excellence Course 2 - Leadership Excellence

 Coaching for Excellence Course 3 - Supporting Excellence

 Coaching for Excellence Course 4 - PAR/T

 Coaching for Excellence Course 5 - Coaching: It is all about the Delivery

 Coaching for Excellence Course 6 - Power of Recognition

 Coaching for Excellence Post-Assessment

 Communication for Parts Counter Advisors

 Consultative Selling - (English)

 Consultative Selling for Parts Counter Advisors

 Continuous Learning for Parts Counter Advisor

 Counter Sales Care for Parts Counter Advisors

 Cross Selling and Value-Based Selling for Parts Counter Advisors

 Customer Care for Parts Counter Advisor

 Customer Interaction - (English)

 Customer Retention and Care - (English)

 Delivering Advanced Customer Service Solutions - Introduction

 Delivering Advanced Customer Service Solutions - The Buying Profiles

 Delivering Advanced Customer Service Solutions Post-Assessment

 Delivering Advanced Customer Service Solutions Skill Focus: Connect and Qualify

 Delivering Advanced Customer Service Solutions Skill Focus: Consult and Close

 Delivering Customer Service Solutions - Skill Focus: Connect and Qualify

 Delivering Customer Service Solutions - Skill Focus: Consult and Close

 Delivering Customer Service Solutions - The Foundation

 Delivering Customer Service Solutions Post-Assessment

 Drive Train Quality Difference

 Generator Systems - (English)

 Global Petroleum Transmissions - Sales

 Industrial Power Information Resources

 Introduction to Service Recovery - (English)

 Introduction to Tier 4 Interim ACERT Technology - Sales

 Life of a Deal - Course 2 of 3

 Life of a Deal - Course 3 of 3

 Life of a Deal : Course 1 of 3

 Machine Pro - Earthmoving Jobs (English)

 Machine Pro - Earthmoving Materials

 Machine Pro - The Cat Machine Product Line - (English)

 Machine Pro - The Caterpillar Story - (English)

 Machine Pro -The Cat Dealer Organization - (English)

 Marine Auxiliary Power

 Marine Bundled Repair Solution

 Marine Electronics

 Marine Information Resources

 Marine Propulsion

 Mastering the Mechanics of Telephone Communication

 MWL Medium Wheel Loader 950 GC Overview Part 1 EAME (English) (M)

 MWL Medium Wheel Loader 950 GC Overview Part 2 EAME (English) (M)

 MWL Medium Wheel Loader 950 GC Overview Part 3 EAME (English) (M)

 Negotiation - (English)

 Opportunity Management - (English)

 Parts Pro - Cat Classic Parts (M)

 Parts Pro - Cat Contamination Control & S.O.S. Services - (English)

 Parts Pro - Cat Electronics - (English)

 Parts Pro - Cat Engine Basics, Components and Systems - (English)

 Parts Pro - Cat Engine Maintenance and Repair Options - (English)

 Parts Pro - Cat Engine Product Line and Applications - (English)

 Parts Pro - Cat Filters: Increasing Component Life - (English)

 Parts Pro - Cat Fluids - (English)

 Parts Pro - Cat G.E.T. for Dozers and Wheel Loaders - (English)

 Parts Pro - Cat G.E.T. for Excavators, Motor Graders and Other Products - (English)

 Parts Pro - Cat General Usage Products - (English)

 Parts Pro - Cat Hydraulics - (English)

 Parts Pro - Cat Tires (M)

 Parts Pro - Drive Train - (English)

 Parts Pro - Remanufactured Products - (English)

 Parts Pro - Undercarriage Part A - (English)

 Parts Pro - Undercarriage Part B (English)

 Petroleum Bundled Repair Solution

 Power Net - Your Electric Power Resource - (English)

 Product and Solution Understanding for Parts Counter Advisors

 Product Link NPI Sales Training - (English)

 Qualifying for Parts Counter Advisors

 Relationship Development - (English)

 Relationship Development for Parts Counter Advisors

 Reman Parts Identification and Look Up

 Research and Systems Proficiency for Parts Counter Advisors

 Responding To Customer Concerns

 Selective Catalytic Reduction (SCR) and Diesel Exhaust Fluid (DEF) Sales Overview

 Selling the Cat Undercarriage Portfolio (M)

 Selling the Right Cat Undercarriage for the Job (M)

 Telephone Communication: Counter Sales Representative

 Tier 4 Final Technology Sales Overview

 Tier 4 Interim Aftertreatment - Sales

 Tier 4 Interim Regeneration - Sales

 Tier 4 Interim/Stage IIIB Exhaust Emissions Regulations - Sales

 Time Management for Parts Counter Advisers

 Understanding Cat Safety Resources and Solutions: Counter Sales Representative

 Understanding Condition Monitoring (CM) - (English)

 Understanding the Cat Undercarriage Portfolio (M)