About me

With 2 years’experience as a Technical Support, I am adeptin the maintenance,upgrade, and improvement of multiple systems. Moreover,while on the jobexperience has afforded me a well-rounded skill set, includingfirst-rateorganization and project management abilities, I excel at: Installing and configuring computer hardware, software, systems, networks, printers, and scanners. Wrote and updated technical documents for the team and other departments. Troubleshooting network or connectivity problems for users or user groups. Identifying the causes of networking problems, using diagnostic testing software and equipment. Optimizing tools and procedures for managing the environment. Consulting with customers to quickly determine problems as well as future computer needs. Performing repairs quickly, correctly, and ethically. Disassembling systems and rebuilding or building new ones. Proficiency with networking and understand concepts such as VPN, DHCP, DNS, IPv4, IP Subnets. Configured front end Cisco IP Phones and worked with the unified communications team Troubleshooting front end Citrix environment over an enterprise environment Studying for CCNA. Have worked on Cisco switches and Routers in my last job, so I know my way around them  In reviewing theattached resume, you will note that I have acquired valuable experience in allfacets of troubleshooting, installations, and maintenance for various desktopoperations, hardware, and software. I possess a unique talent for deliveringhighly complex technical information into terms and concepts that the end-userscan readily grasp. In addition to my experience and personal qualities, I havean educational foundation and a passion for Network Management. I excel underpressure, am skilled at building rapport with both colleagues and customers,and proficiently handle complex technical issues. Furthermore, I ammulti-task oriented, enjoy a challenge, and continually stay abreast of thelatest advancements in the IT field.