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ndukuyuc

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IT Professional

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About me

Results-oriented technology industry leader, managing complex IT solution designs including ERP applications, Security solutions, Infrastructure, Disaster Recovery Plans and cloud-based applications. Leverage twelve years of requirements and infrastructure analysis expertise to drive business development and retention to customer-focused success. Extensive practical knowledge of complex systems builds, hardware and software testing, PCB testing, network support, technical support and systems repairs. Looking for a new and challenging managerial position of technology influence, one that will make best use of my existing skills & experiences also further my personal development.

Education

September 2012 -November 2016
Masters in Information Technology
Kibabii University

The Master of Science in Information technology (MSc.IT) is designed to meet the increasing demand in the workplace for IT professionals with a broad and sound knowledge of both the technical and the managerial skills. This program is designed for IT professionals with growing experience in the workplace. The course is meant to prepare graduates to strategically plan, implement, and manage information technology systems in a broad range of industries.

August 2005 -December 2008
Bachelor of Science Computer Science
Egerton University (Njoro)

A degree in computer science isessentially the study of information and computation, using a scientific andpractical approach. Any type of calculation or use of computing technology isdefined as computation. Computer science degree cover the technology involvedin well-defined models, like algorithms and protocols, to aid the acquisition,representation, processing, storage, communication of and access toinformation.

January 2000 -November 2003
Diploma Information Technology
The Mombasa Polytechnic

The Diploma course in Information Technology (IT) is intended to provide a wide range of software, technical and technological ICT skills required by industry at the diploma level. One is expected to develop IT solutions to  practical business problems using an engineering approach.

Work Experience

October 2017 -Currently working
Head of ICT
NAIROBI CENTRE FOR INTERNATIONAL ARBITRATION

Directs the execution of enterprise technology standards and performance metrics to ensure IT delivers value to the enterprise.

Act as an agent of change and lobby for improvements which will improve IT operations and overall corporate operations, while mitigating risk and advising management appropriately.

Set strategic infrastructure direction within 2 months; rolled out for phased implementation within 6 months. This guided on acquisition of internal infrastructure eliminating obsolete technology, disaster recovery, and addressing security issues for effective Alternative Dispute Resolution (ADR) service delivery.

Undertaking transformative implementation of ICT infrastructure by setting up datacenter, deployment of ERP for Alternative Dispute Resolution (ADR), backup and recovery plan, Requirements specifications development for implementation of Online ADR services for collaborative seats,

 At NCIA, am in the process implementing NAV 2016 ERP and integrated Videoconferencing system for remote Arbitration panels of the center.

 Certification of Achievement for application and compliance with ICT Authority IT Governance Standards

 Increased efficiency of development group by 25% through matrix organizational structure that allowed for responsive shift of experts to meet user needs.

 Consolidated and stabilized servers improving hardware uptime from 70% to 99%.

 Reduced software downtime from 50% to <2%.

 Transitioned firm to employ reusable object-oriented programming modules for applications development slashing time-to-deliver by 50%.

 Implemented rigorous development and testing processes decreasing software defects by 60%.

May 2014 -May 2017
ICT MANAGER
NZOIA SUGAR CO LTD

Spearheaded converting from legacy systems, T1 and DS3 MPLS networks while enhancing automation index for the organization.

 Planned and executed designs for high performance, customer/employee digital technology - Saving over $2.5M

 Responsible for technology and budget investment/ROI, risk and control assessments.

 Implemented multiple controls and support enhancements for realized efficiency gains

 Built and launched successful enterprise solutions. Continually ensuring SLA's, budget and on-time delivery.

 Established strong vendor relationships for long term partnerships, high performing SLA's and 24/7/365 high availability uptime.

 Developed a 5-year technology strategic plan based on corporate productivity growth, delivering "real" business value responsibly in a timely and cost-efficient manner by leveraging the company's in-house platforms or Cloud (SaaS, IaaS, PaaS) opportunities.

 Led the development efforts of a new strategy for IT. The strategy addressed new technologies, vital upgrades and change management at the executive level of the firm.

 Led improvements in service levels for increased customer satisfaction.

 Improved employee morale.

 Reorganized IT department to streamline management and increase skills capabilities. Projected savings was $1 million.

 Managed the IT project to implement a new Capability Set of IT equipment resulting as the only organization in the sugar industry to fully integrate all systems within ideal costs for 5-year TCO.

 Managed a Microsoft Windows desktop/laptop fleet of over 300 workstations

 Managed organization's IT policy development ensuring training and security resulting in a 50% reduction in network security incidents

 Developed and executed essential information systems training for transition from the many disjointed legacy systems

April 2012 -May 2014
Business Systems Manager
NZOIA SUGAR CO LTD

Functional deputy to the Head of ICT, responsible for Overall systems designing & deployment, Infrastructure management, strategy formulation.

 Code review and test review, ERP requirements development, implementation & deployment and business process coordination.

 Managing weighbridge operations and imparting training to new team members in ICT Department.

 Offer overall coordination of ICT service and Technical sections and policy formulations.

August 2011 -April 2012
Database Administrator
NZOIA SUGAR CO LTD

 Corporate DBA.

 Database modelling, configuration and data security.

 Database Administration and backup management.

 Responsible for Testing and retrieval.

 In charge of Datacenter and DRP.

Awards and Certificates

June 2019 -July 2019
COBIT 5 Foundation (Governance of Enterprise IT)
APMG International 6 days

COBIT 5 is the only business framework for the governance and management of enterprise IT

November 2017 -April 2018
Certification in Strategic Management & Leadership
Kenya Institute of Management 3 months

Enhance leadership and business skills for immediate impact. Practice everyday leadership, manage people, learn and apply concepts and techniques to effectively manage organizations through organizational design, and formulate and implement strategy.

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