A detailed oriented and a result focused individual with 6+ years experience in sales , contract negotiation and strong understanding of customer relationships management combined with exceptional communication skills. Looking for a new challenge and committed to pursuing a long-term career change to the supply chain management.
I get excited about opportunities to create new connections, which can be mutually beneficial partnerships, leading to growth for both parties.
• Liaising with the clients and adapting to theirrequirements.• Reach and identify potential customer throughtelemarketing and prospecting.• Write weekly and monthly sales reports.• Develop and maintain relationships with existingclients.• Coordinate between the customers and the serviceteams and follow up with clientcomplaints.• Finding and implementing solutions to client concerns.• Achieve the monthly sales targets and constantly explore newpotential.• Do site visits and coordinate with outside contractors(electricians, plumbers) and providing support for allinstallations issues.• Supervise installations of domestic units and ensure its runningsmoothly.
-Collaborated and coordinated with different suppliers (local orabroad) to complete a contracted project (chemical reagents andspare parts for laboratory equipment)-Searched and helped in bringing new clients, and developed longterm relationships with the existing clients.-Managing and interpreting customer requirements to Negotiate andclose sales deals and sign on the agreed terms and conditions.-Assist in tenders and drawing quotation for the financial andtechnical offers. -Recorded and maintained client contact data to write sales reportsand clients satisfaction reports (feedback).-Provided after-sales support services, receive client complaints andassisted in finding suitable solutions. -Co-coordinating sales projects with administration as well as withservice teams. -Made technical presentations to demonstrate how our laboratoryequipment systems worked. Also Provided pre-sales technicalassistance and product education for customers and newprospects. -Liaising with other members of the sales team and other technicalexperts.
-Developed and sustained long-lasting relationships with customers.-Developed in-depth knowledge of the company’s products toAnswer customers' questions and escalating complex issues anddelivery complaints.-Create frequent reviews and reports in coordination with the financedepartment. As well as Gathered feedback from customers orprospects and share it with sales manager.-Conducted market research to identify selling possibilities andevaluate customer needs by analyzing competitors' products todetermine product features, benefits, shortfalls, and market success.-Monitored the availability of stocks in warehouses and supervisedthe update of the showroom demonstrations and coordinate with thewarehouse and procurement department.-Participated on behalf of the company in specialized exhibitions orconferences.-Collaborated with the marketing department to ensure that thecompany is reaching its target audience.
• Plan and coordinate the production process and operation.• Follow up the raw material levels and the rehabilitation of equipment with the concerned departments.• Monitor the manufacturing steps and batchersmaintenance with detailed reports.• Coordination with the sales team to follow up with approved orders.• Scheduling the finalized casting orders to distribute mixers and pumps geographically to ensure high efficiency.• Coordinate with the GPS department in monitoring the mixers and pumps movement during work days.• Make sure to follow up with field teams during and after casting. Also, follow up with the lab during production to maintain higher quality product.• Arrange for the operation team to do site visits in the case of large sites and special VIP clients.• Make quick and fast decisions in case of long- term equipment failures to avoid costly collateral damages.• Submit daily and monthly production and operation reports to any concerned departments.• Work and coordinate with marketing manager in forecasting and planning for short and long -term plans according to the market. • Supervise the day-to-day operations with the batcher’s operators.• Ensure safety in all aspects of the operation process and on site.• Supervise daily operation performance in regards to scheduled sites in a timely matter, and regulate time adjustment in the operation plan.
