As Contact Center Agent Trainee in Zain Sudan, I was required to provide
Customers with prompt, professional and accurate information and service in a
Single call with the objective of always delivering a consistent world class
Customer experience.
As Contact Center Officer in Baraha Medical City I was require to handle incoming calls inside and outside customer or staff member using a variety of Contact Centre technologies and telephony platforms.
My main task is to transfer calls to doctors, nurses, receptionist, or anyone want to contact with
An employer inside the Hospital.
I also deal with patients demands and complains and reports them to Direct Manger.
As Contact Center Agent Tirhal, I was required to answer incoming phone calls, schedule taxi cab trips and enter trip orders into the dispatch computer.
My Duties:
• Answer customer phone calls
• Place phone orders accurately into computer and by phone
• Monitor orders and relay information, pleasantly, to drivers and customers
• Communicate clearly with a pleasant, helpful tone
• Handle complaints with ease and see tasks through to completion
• Handle customer calls and complaints in the best interest of the customer and the company
• Enter and process basic billing information utilizing basic math skills
