I am having 10 years of Business Analyst experience in diversified domain including CRM Salesforce, Insurance, SCM, Shipping & ports, Customer Service, Sales.
Previous Company: Maersk Line (World’s No 1 shipping line)
Designation: Workflow Analyst (Sr.Business Analyst)
Duration: 9 years {25-06-2012 to 14-04-2021}
Location: Cape town, South Africa
Level: Mid-Senior (Level 3+)
Role & responsibility:
Leads projects from empathize through ideation, working collaboratively with internal and external stakeholders and contributors.
Owns the product life cycle from implementation through improvement, testing, planning, and optimization to improve the business operations, using skills like LEAN, TOGAF and ITIL.
Responsible for reporting on the product goals and KPIs and research to identify brand appropriate trends and market opportunities. Responsible for sharing that information with the business and associate them to business metrics to drive business improvement.
Responsible for all documentation about the product including overall purpose, data flows, infrastructure, and test plans according to corporate standards
Providing specialist knowledge for their products to all stakeholders
Owns incidents and problems across product landscape and ensure proper problem management is followed up and concluded
Change owner for all changes that involve the products, including
Responsible for coordinating communications with terminal Labor Relations and Legal that could be impacted by product usage and changes.
Producing deliverables related to the project(s) assigned, end user training, and assisting in post implementation support
Partnering with business liaisons and technical teams to understand and define product goals, issues, and technical system requirements
Partnering with designers and development team to influence product functionality is built to a high quality
Responsible for ensuring that the system lifecycle is followed, and all IT governance processes and procedures are adhered to
Responsible for initiation of improvement projects
Responsible for exploring and enhancing automated testing for the applications where possible
Work with all vendors on product design and development to achieve first samples that are at an adoptable status
Previous Handled Project ( Maersk): Product base Project-
Salesforce(AI & ML) - Einstein Workflow automation project,
ERP- Transport Trucking & Tracking
RKEM- Port & Terminal System
NAVIS- Portnet-EDI- South Africa port system
US Military cargo operation.
Captain Pieter- Reefer container temperature measurement software for 24X7 for whole container transport time.
SAPS- Payment & Invoicing.
Letter of credit & Insurance
RKEM container tracking,
Captain Pieter,
Salesforce ,
Maersk training software,
My Maersk upgrade,
Shipping Booking tool
GCSS- Global Customer service software
Booking tool
Company: Synoris Information system LLC
Service base- Client : JM Baxi Group- Portall Infosystem
Project name: National Logistics Portal (NLP) Marine (Govt.of India-IPA)
Duration: 1 year {16-10-2021 till date.}
Location: Sion,Mumbai- India
Current Responsibility:
Responsible for all documentation about the product including overall purpose, data flows, infrastructure, SRS, BRS, FRS,RFP,DRP, technical document, solution design architecture document, API documentation and test plans according to corporate standards
Providing specialist knowledge for their products to all stakeholders
Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
Evaluate current content and develop innovative approaches for improvement
Research, outline, write and edit new and existing content, working closely with various departments to understand project requirements
Independently gather information from subject matter experts to develop, organize and write procedure manuals, technical specifications, and process documentation
Producing deliverables related to the project(s) assigned, end-user training, and assisting in post-implementation support
Partnering with business liaisons and technical teams to understand and define product goals, issues, and technical system requirements
Partnering with designers and development team to influence product functionality is built to a high quality
Responsible for ensuring that the system lifecycle is followed, and all IT governance processes and procedures are adhered to
Responsible for initiation of improvement projects
Responsible for exploring and enhancing automated testing for the applications where possible
Work with all vendors on product design and development to achieve first samples that are at an adoptable status
Leads projects from empathize through ideation, working collaboratively with internal and external stakeholders and contributors.
