Fixable, innovative and dedicated professional with 18+ years of rich experience with international hotel chain working in & outside Sudan in the domains of hospitality, administration and data management Extensive understanding of business practices, especially the hospitality industry, management and leadership skills, experience in negotiation and conflict resolution.
(VIP degree in Hotel Management)
Proactive and expected to do regular sales calls to maintainclient relationships and to develop new accounts. Develops an Event Management strategy that is aligned withthe brand’s business strategy and leads its execution. Develop and monitor budgets to ensure revenue and expensesare kept within established boundaries. Review financial information foraccuracy, such as invoices for services and materials; the hotel invoice,subcontractor invoices, etc. and assist in the preparation of the finalfinancial report for the client. Develop and monitor timelines/promotional schedule forevents, working with marketing team to ensure adequate and proper promotion. Attends weekly department head meetings, works closely withDirector of sales/ Director of Business development on future business planningand provides input and information during weekly revenue meetings. Meets weekly with the Food and Beverage department, Banquetoperations department, Kitchen department to review upcoming events, BEOmeeting, informs all necessary departments of any updates or changes. Direct and manage the events related forecasting process inconjunction with the Revenue Department to insure accurate, timely and completeinformation. Assist in planning and will oversee quotations &contracting for both M&E, Groups and residential conference business andmost importantly yield the business effectively in order to achieve demandingrevenue targets. Researches and analyzes new products, pricing and services ofcompetition. Proactively maintain property SWOT analysis. Responsible for planning, retaining and developing existingbusiness as well as acquiring new business and growing our market share bypromoting Hotel. Manage assigned projects in the area of meeting/eventplanning for a variety of meetings, conferences, webinars and workshops. Champions all standards, policies and procedures for theEvent Planning team. Introduces ideas to leadership team to enable property toremain competitive. Gives tours of the facilities and discusses bookinglogistics, room options and menus with potential clients Compile and/or direct the preparation of reports pertainingto the operation of the event sales department to include, but not limited tothe annual and monthly Forecast, Lead Management System, and Booking Reports. Shares plans with property leadership and ensures correctiveaction is taken to continuously improve guest satisfaction. Interacts with guests to obtain feedback on product qualityand service levels. Responds to and handles guest problems and complaints. Observes service behaviors of employees and provides feedbackto individuals and or managers. Reviews staffing levels to ensure that guest service andplanning needs are met. Oversees Event Operations including Banquets, Event Servicesand Event Technology. Sets expectations and holds event sales team accountable fordesired service behaviors related to product and service delivery. Communicates a clear and consistent message regardingdepartmental goals to produce desired results. Encourages calculated risk-taking to generate incrementalrevenue and deliver excellent guest service. Cultivate strong client relationships/partnerships, ensuringclient satisfaction. Ensure that all events/meetings are correctly set each day. Create meeting rooms, banquets occupancy graph index andrevenue share index. Collaborate with clients and the banquet operationsdepartment upon client arrival regarding proper set‐up, event execution andresetting for day/evening. Ensure that the standards required by Law and by Managementare maintained at all times in the areas specified above.
Assists in establishing and achieving the Banquet’s department annualbudget forecast and exercises a constant control of the operation cost.Attends all hotel management / Food & Beverage meetings andconducts departmental briefings to maintain an open communication line with allstaff working under his supervision.Enforces the departmental training program in line with the company’sSOP’s, to achieve the highest possible guest satisfaction, i.e. guest care,product knowledge, service training, etc.Organizes the departments’ events as per the monthly / annual forecast/ plan whilst observing low and high demand periods.Has a hand on approach to organize the daily Banquet’s events as perthe operational forecast.Ensures the timely set up of all Banquet’s venues according to the servicesettings and as outlined in the function sheets.Conducts daily routine checks to ensure that all mise en place is doneaccording to the stipulated service requirements.Coordinates all menu proposals presentations and buffet set-ups withthe Executive Chef.Enforces control procedures for all outgoing and returning operatingequipment.Prepares duty schedules, ensuring efficient workforce at all times.Checks the appearance (condition of uniforms) and grooming of assignedstaff on a daily basis.Initiates and countersigns (all purchase requests and storerequisitions for the department (operating material, food products andbeverages) and conducts spot check up on delivery.Frequently tours all Banquets’ facilities, back and front of the houseenforcing the highest possible cleanliness and maintenance standards.Coordinates / delegates all logistic supports i.e. contracted outsidework force, contracted food and beverage supplies, operating / sound equipmentand transport. Conducts (on instruction) regular spot checks about the businessactivities of immediate competitors.If live entertainment is staged he assures that all legal documents areavailable i.e. NOC, etc.Familiar with the company’s internal policies and safety procedures.Carries out other related assignments or tasks entrusted by the Food& Beverage Manager from time to time.
Opening Team ( Sudan Mission)An assignment From Accor head office to plan and organize the two biggest eventin Sudan HistoryThe African Summit Jan 2006The Arabic Summit March 2006
BeverageManager 16th of Oct until 31st of Jan.2005RestaurantManager 1st of Feb until 15th of Oct 2004ChiefSteward 4th of Oct 2003 until 1st of Feb 2004
F&BManagement Trainee (Chief Steward) 14th of Jan2003 until 30th of June 2003OutletManagement 4th of May 2002 until 14th of Jan.2003
