I'm seeking for a job with a reputable company to reach the summit anduse my knowledge to serve prestigious company and career development of scientific and practicalexperience. I'm careful to grow up and improve my skills, and to be useful andhonest at work as well.
egineerigisheapplicaionneerngtohedeveopmetsofwae inasystematicmethod.
Handleincomingcustomercallsusingavarietyofcallnanotechnologiesandtelephonyplatforms. Handlecustomerqueries,complaintsandconcernsinaprofessionalmanner. MaintainCallCenterstandardsforcustomerservicelevels Agreeandstrivetoconsistentlydelivertoindividualandteamperformanceobjectives. Monitorownprogressagainstpersonal developmentplan. Quicklyandefficientlyabletoinput,update,delete,add,amendcustomerdataintoZAIN'scustomerdatabase. OperateITapplicationssuchasInternet,Intranet,email andwindowsapplications Escalatecustomercallstocontactcentersupervisor/managerinlinewithbusinessrules. Ensurecompliancewithallapplicablepolicies®ularrequirementson Informationsecurity.
Insertcivilianandaccountdatabyinputtingtextbasedandnumericalinformationfromsourcedocumentswithintimelimits Compile,verifyaccuracyandsortinformationaccordingto prioritiestopreparesourcedataforcomputerentry Reviewdatafordeficienciesorerrors,correctanyincompatibilitiesifpossibleandcheckoutput Researchandobtainfurtherinformation forincompletedocuments Keepinformationconfidential Respondtoqueriesforinformationandaccessrelevantfiles Complywithdataintegrityandsecuritypolicies Ensureproperuseof office equipment and address anymalfunctions.
Tailored forlearners at any stage of their career and completed by over 40,000 peopleworldwide, this free course will introduce you to the basic concepts ofcustomer service and guide you through effective service techniques and practices.You will be shown how to handle the most difficult situations that arise incustomer service, and will be given a clear explanation of why these situationsoccur.
